Terms and conditions

See terms and conditions imposed by SC Awesome Projects SRL, when accessing and using the services offered through the Hostico website.

Terms and conditions

1. General

Throughout the present terms and conditions the use of the word "Hostico" will name the company S.C. Awesome Projects S.R.L. located in Maramureș, Sighetu Marmației, Str. Mihai Viteazu nr. 8 as a service provider..
The services provided by Hostico are aimed to individual persons, firms, legal entities etc. which have the legal capacity to be part of a contractual relationship.
Terms, conditions and descriptions of the functioning of the provided services mentioned in this document, under the state of external links create an integral part of these Terms and Conditions.
Additional terms and conditions, even if known, are not part of this document unless they are expressly and mutually recognized..

Hostico is the only owner of all materials and informations available on the Website. The clients or visitors of the Website will not be able to copy, reproduce, distribute, publicly communicate, retrieve any such material or parts of it in any form or by any means.

Hostico reserves the right to suspend the offered services in case of violation of the provisions below or in the absence of a reasonable response in time, on these breaches. Hostico also reserves the right to show customer information by the Privacy Policy to meet any legal requirements. In the case that this disclosure does not have to remain confidential, the customer will be notified in this respect.

Hostico reserves the right to delete any account within a 15 days notice.
Any term not disclosed in this document is open to interpretation and change by Hostico without prior notice.

2. Contracting

The earlier acceptance of these Terms and Conditions is necessary for any request for the purchase of the services offered by Hostico.
When making an order, the client assumes the start of a contractual collaboration with Hostico. We will confirm this initiation immediately but this confirmation is not an obligation for the customer or Hostico to continue with the activation of the order.
We reserve our right to accept or deny the order of a client during a business day after examining the authenticity and confidence level illustrated by the client/order.

3. Aplicability

These provisions apply to all Hostico customers, owners of any of the packages or services offered on the website, the use of the provided services takes place only under the accordance of these Terms and Conditions, and applies to all contractual relationships between the customer and Hostico.
The law under which these terms and conditions function is valid in the moment of initiation of the collaboration. The services provided by Hostico under the contract are available on the Hostico website.

4. Financial

General
The current and active prices are always available on Hostico
Depending on the chosen service, the billing period may differ. All payments will be made on the basis of the pro forma invoice issued by Hostico.
The customer agrees to pay the services in advance of the time they are provided.
The prices displayed in Euro are calculated in RON (Romanian currency) at the BNR (Romanian National Bank) exchange rate at the time of invoice date. According to the legislation, all bills and payments are processed in RON.

Delivery
Invoices are sent in electronic format via e-mail as attachments and can be downloaded at any time from the client account. Upon request, they may also be sent with the signature of the authorized personnel.
If the customer requests the physical copy of the invoice, the cost of the shipment will be borne by the customer.

Postponing / Suspension / Reactivation
The hosting services provided by Hostico are implicitly active 7 days after the due date on the pro forma invoice.
The services that Hostico purchases from other suppliers (e.g., domains, licenses, SSL certificates) may only be renewed when they are paid with an expiration period equal to the due date on the proforma invoice.
Clients may request at any time a payment postponing in regards to the services hosted by Hostico.

Clients accounts that have not paid their service charges at the latest 7 days after the due date on the pro forma invoice will automatically be suspended in the absence of a proof of payment or a request for a postponing.
The proof of payment will only result in the activation / reactivation of the ordered / detained services, but the fiscal bill will be issued only when the amount paid is visible in one of the Hostico bank accounts.
Hostico reserves the right to reopen / reactivate the accounts only after full payment of all amounts owed by the customer.

Nonpayment
Hostico reserves the right to suspend the customer account if the invoice is not paid by the due date indicated on the issued invoice.
If the 90 days of non-payment are exceeded, the account together with all existing data on this will be automatically deleted from the server.

Upgrade/Downgrade
The client has anytime the possibility to upgrade/downgrade the purchased services. For upgrade the payment is made only for the difference between the actual package and the one that will be upgraded to, for the remaining period paid in advance for the actual package. For the downgrade, the remaining credit may be used to extend the service but we recommend to consult the Hostico team prior to these operations in relation to your needs.

Refund Policy
The Customer has the right at any time to request the refund of the money for the services paid to Hostico, but their return will be subject to the following conditions:
• if the request is made within 30 calendar days from activating the customer order, the full amount will be refunded;
• if the request is made more than 30 calendar days after the client order has been activated, it will be refunded only the amount for the remaining months paid
• if the request has already been made for the domain in question, the customer will be refunded only the amount for the remaining months paid
• if the request was made by the client in question, he will be refunded only the amount for the remaining months paid

If the customer benefits from an offer that includes free services (e.g., domains, licenses, SSL certificates), their counter value will be deducted from the total amount to be returned.
There will be no refund for the services Hostico purchases from other suppliers and this includes the domain registration, renewal, software licenses, SSL certificates, etc.

Promotions
In the case of offers with free products / services, they will only be available on the Hostico equipment and network. In the case of the transfer of services to other suppliers / registers, the amounts equivalent to the activation of these services will be retained from the customer.
Hostico reserves the right to terminate the validity of a promotional offer at any time.

Regarding the services offered free of charge, this gratuity usually applies only for the first year of use, in the second year the full extent of the price must be paid if the client wants the service renewed.
Hostico may exempt from this rule any services deemed appropriate for an indefinite period of time.

Invoices will be issued only after a confirmation of the payment is done in the Hostico accounts.
Invoices will be issued only during the working hours of the commercial department with the exception of holidays.

In the event of violation of the terms and conditions presented, Hostico reserves the right to block the refund to the customer purchases from other suppliers and this includes the domain registration, renewal, software licenses, SSL certificates, etc.

5. Domains

Regarding the relationship in terms of registration / renewal of domain names, our responsibility is to acquire / renew the domain name.
The actual allocation of the domain is not under our influence or control, and the customer can be assured that the registration / renewal occurred only upon confirmation of this operation by us.
Hostico assumes no liability and does not offer any warranty as to the registration / renewal of the domains of the violation

The domain extensions are managed by a multitude of different organizations. Each of these organizations has their own terms of registration, administration, and dispute.
In order for a registration / renewal to take place successfully, the client will have to provide the information and documents requested by the Hostico team members as well as closely follow their instructions.

The detailed requirements for each extension provided by Hostico can be viewed by visiting Domain Terms.

We recommend that the renewal of the domains be paid before the due date on the invoice, respectively the expiration date in order to avoid situations where the domain can not be renewed.
If the domain is paid after the due date / expiration date, Hostico will not be liable for the additional fees requested by the Registrar for reactivating / renewing the domain.

Hostico does not assume responsibility for the availability of domain names between the time elapsed between making the order and making the payment itself for domain registration. The Domain Registration service operates globally on a "first come, first served" basis.

6. Liability

Hostico can not be held liable for damages caused by the temporary unavailability of the equipment or the network, regardless of the reason for this interruption. This provision also includes damages resulting from corruption or loss of data.
The customer agrees to warrant and not held us liable regarding any claims, damages, including, without limitation, damages to third parties resulting from the use of harmful services to our client.

Hostico assumes liability if the service interruption has been deliberately caused or is the result of direct negligence on the part of Hostico staff. The customer declares that he understands and agrees that the total amount of damages claimed by him for any reason from Hostico and that could be paid by Hostico.

The client assumes liability for any damages caused directly or indirectly to Hostico through improper use of the provided services or in violation of these terms and conditions. This includes, but is not limited to, legal fees, lawyers fees, notary fees and any other expenses.

7. Data integrity

In the case of the Shared hosting accounts and the Servers managed by us, we are responsible for server security but not for client-installed applications.
Hostico assumes no responsibility for the security breaches existing in the customer applications, and for the possible damage caused by their exploitation. Liability in this regard lies with the administrator respectively the developer of the application.
Hostico assumes no liability for the protection of personal electronic devices used for assessing contracted services . It is the responsibility of the user to ensure that both the applications installed / used on their hosting accounts and their own devices are up-to-date and secure.

The client will have access to the accounts through a combination of user and password. It is responsible for the safe keeping of these data as well as other sensitive information.
The customer will be liable for any abuse made through authorized or unauthorized use of such data. If the customer learns that an unauthorized third party knows this data, he must reset them immediately.

The description of the conditions under which backup the is made and maintained is available at backup Hostico .
However, it is important to note that we do not offer any guarantee for the integrity of the safety copies and the only one responsable for the existence of backups is the data holder.

8. Support

Every Hostico customer, indifferent of the service he bought, will benefit support by the methods and timetable shown on the contact page : contact .
The response time may vary depending on the complexity of the problem and the level of support requests open at a time.
Hostico tries to provide a shorter response time for email requests but sometimes this period can also increase up to 60 minutes.
The exchange of information by telephone respectably via the support application does not guarantee an immediate solution to the presented situation.
The support offered by the Hostico technical team is limited to the operation of the offered servicesSupport regarding:
• installing and configuring different applications
• installing and configuring different devices
• updating different apps
• optimizing or securing different applications

It does not fall under the responsibility of Hostico.
The support provided in this regard will be granted within the span of the available time and knowledge or experience both in the respective field and the application / device presented.

The customers who assume responsibility for the administration of VPS servers will not receive support for their administration. This includes but is not limited to: software installations, libraries, changes of any kind in server configuration / operation.

Shared hosting clients as well as managed VPS customers benefit from the services described on this page SECURED

Installing additional software or libraries in the shared environments respectively VPS will only be done after a detailed analysis of the changes and risks these modifications represent. Hostico reserves the right to refuse the installation of new applications, libraries, etc.
At the shared server level, Hostico reserves the right to refuse implementing changes that would affect all customers, including but not limited to server services (Web, FTP, Mail, Databases). However, if certain requests can be implemented on VPS, the customer will be advised to switch to that service.

Hostico reserves the right to interrupt the support offered to customers in exceptional cases such as :
• request abuse
• indecent language and behaviour towards Hostico members

Also if the maintenance service incluse a high number of hours for one customer we reserve the right to send a paid offer for this type of service and interrupting the support if the offer is not accepted.

9. Rules for resellers / VPS owners

The customer is entitled to its own contractual relations based on the online presence provided by Hostico. In this case, in our point of view the customer remains our main contractual partner. The customer is bound to forward the terms and conditions set forth in this document to third parties and to ensure that they understand, accept and comply with these terms.

In the case of changes that must be made to the reseller / VPS holder customers, they are required to cooperate. Upon request he / she must provide us with the contact details of his / her clients.Hostico reserves the right to directly request written confirmation of any changes that need to be made to reseller customers / VPS owners.
The reseller / VPS holder is responsible for any breach of the terms and conditions of their own clients. This also includes financial liability for any damages caused as a result of these violations.

The reseller / VPS holder agrees to absolve Hostico of all claims that may arise from third parties and other contractual partners.

10. Content Policy

The services provided by Hostico offer you the freedom to upload, develop and exploit applications for both private and commercial use.
The use of various applications through Hostico services is subject to the Terms and Conditions of those applications.

It is the customers responsibility to identify his / her own information and that of other individuals, legal entities and any other entities on the Internet. The compliance with copyright, trademarks and other intellectual property is the responsibility of the client and therefore the client agrees not to publish content that may infringe any third party rights or laws in force.
Hostico equipment and network can only be used for legal purposes. The transmission, storage or distribution of any information, data or material that violates legal provisions in force or which, directly or indirectly, may facilitate the violation of any legal provision, is prohibited.

Under no circumstances, or any circumstances, the services provided by Hostico will be used to communicate, refer to, or direct to any one of the following :
• copyrighted material or content that infringes copyright, trade mark rights and any other intellectual property rights of a third party
• nudity, pornography, any image or text containing sexual or obscene content, without complying with applicable legal requirements
• child pornography
• threats, abuse, harassment, slanderous statements
• any image or text intended to encourage xenophobia
• violent text or materials
• defamatory, insulting, or libelous content
• racial or discriminatory content
• misleading, fake, confusing or fraudulent content
• content that invades the privacy of a third party or violates its legal rights
• vulgar, obscene, indecent or illegal content
• viruses, trojan horses or the like
• pirated software or addressing software piracy or similar activities

The customer is oblige oneself to respond to Hostico requests for complaints made by third parties regarding the content of the site within 5 days from the email notification.
Hostico is not required to verify or review the content posted by customers.
Hostico reserves the right to remove or amend at any discretion any content of the customer that is determined to be in breach of these terms and conditions with prior notice.
Hostico reserves the right to suspend the account of any client who violates these provisions without prior notice.

If the customer collects / processes personal data, it is his responsibility to ensure that this collection / processing complies with applicable law.

11. Usage Policy

This policy is required to protect the quality of the hosting service.
We want to meet the demands of all our clients by offering quality services, objective that can be achieved even with the customer support.
The way the customer uses the services provided by Hostico is closely related to the proper functioning of the equipment and the network, and it is necessary to provide a suitable environment for hosting facilities.

We do not allow the use of programs running continuously in the background. We allow programs to operate in the background as an extension of the client website, but we do not allow the use of specially designed programs to operate in the background.
We do not allow scripts to run through CRON set at intervals of less than 5 minutes.
We do not allow the use of CGI scripts.

The following activities are prohibited:
• using Hostico services to create or transmit viruses, worms, flooding, mail bombing, or engaging in denial of service attacks
• use of proxy scripts or IRC, or FormMail type, PhpShell or the like, including commercial scripts that contain known security holes, chat room, chat waps; Egg Drpos IRC bots, torrent trackers, top sites, online games (except flash games)
• collecting personal information for their use for illicit purposes
• unauthorized access to data, systems or networks (phishing, spoofing, proxy, hacking, sniffing, etc.), including any attempt to probe, scan or test the vulnerability of the system or network and to create security breaches without authorization from the owner network or system
• any interference upon the service provided to a user, over a server or networks such as: mail bombing, flooding, deliberate overloading of the system
• falsifying of TCP-IP packages
• to upload viruses, corrupted files or any other software or application that could harm a third party
• to restrict or prevent any other user from using Hostico services
• to collect third party information or email addresses without their consent

Any attempt to damage servers or customers is strictly forbidden. Any activity that affects the proper functioning of the server will be considered abuse and will be considered as an attempt to harm other co-located clients.
Any script that involves a potential security risk or may affect server performance or network security will automatically be closed or removed without prior notice.

Hostico reserves the right to act as soon as possible to remove, block or reset access to any account, application, activity or information that by its nature may affect the operation of the Hostico network or damage the rights of a third party.

Mail
For the proper functioning of the electronic message exchange, the following provisions must be considered by the client.
According to the legal provisions it is forbidden to carry out commercial communications by electronic mail, unless the addressee expressly consented to receive such communications.

Mail lists / Newsletter
E-mail lists may be operated under the conditions in which individuals expressly consent to this, consent to be recorded by the list operator and maintained throughout the life of the mailing list.
Hostico requests that any commercial mail or part of a mailing list contain simple and visible double opt in / double opt out options.
The bulk sending of emails leads to consuming the resources of a server, this action having a negative impact on the quality of the services received by the client and therefore we have some recommendations in this respect:
• Sending to be done in the early morning (until 09:00) or evening after 22:00
• Sending to be limited to a few dozen emails / minute

Failure to comply with these recommendations may result in :
• agglomeration of the email server due to the high number of requests, in some cases blocking the mail server
• the IP blacklisting from which multiple spam lists are sent, with repercussions on all application-hosting clients on the server in question
• very low ranking on email services such as Yahoo, Gmail, etc
• high delay in sending emails
• delivery to other email servers may become impossible
• the affecting of all clients connected to the network due to inadequate server functioning.

Hostico does not limit the number of mails that can be sent per hour but monitors SMTP traffic and reserves the right to intervene including by deleting sent messages and contacting the customer if we consider that a particular case does not fall as volume in the package purchased services or damage to server operation.
If the customer has a mailing list, it is advisable to contact Hostico in order to establish a good sending referral practice, or to fit in with an optimal service package.

The limit of an attachment is 25MB.
The maximum number of recipients of a message is 25.

We do not recommend / allow referrals to a larger number of CC / BCC subscribers because if one address in the recipient is wrong / inactive, the message will remain blocked on the server.
In order to prevent any adverse effects on the operation of services, Hostico reserves the right to limit at any time certain parameters of the email service offered to customers.

Anti Spam Policy
Sending unsolicited commercial messages (SPAMs) to promote any site using our servers or third-party servers to promote any site or any application hosted on the Hostico network will result in the suspension or cancellation of the client hosting account without any notice in advance.

Hostico does not allow the use of its services directly or indirectly for the sending, transmission, handling or delivery of email messages :
• unsolicited messages (spam) in violation of any existing law in this regard
• to mail addresses obtained by harvesting methods
• to addresses that are incomplete or inaccurate
• that are not subject to industry best practices
• to purchased list, leased or borrowed
• to lists that will generate a high number of SPAM complaints
• to addresses that will lead to IP listing in blacklists
• that contain or use forged header
• that contain or use non-existent domain names
• that hide or try to complicate finding the point of origin of the transmission
• that use other misleading ways of addressing
• that use the domain name of a third party without their consent
• sent through the third-party server without their consent
• that containing false or misleading information

The customer bind oneself to respond to Hostico requests for complaints made by third parties regarding his / her activity within 5 days of the sending of the notification.
Hostico reserves the right to request at any time evidence of the consent given by the subscriber to the sender of the mailing list operator.
Hostico reserves the right to request the list operator the subscription / unsubscription methods shown to the subscribers.
Hostico reserves the right to suspend the activity of the account if these provisions are not complied with.

Hostico does not guarantee the delivery of the messages in the Inbox of the recipients.

12. Resources

Each shared hosting account has its own resources depending on the type of purchased package. The detailed list of these resources can be seen by visiting resource usage
All accounts are monitored to track their resource consumption.
Hostico reserves the right to contact the customer for upgrading the package or to communicate suggestions to improve performance if one or all of the resources of the owned hosting account are often used at their maximum capacity.

On the shared hosting accounts can not be stored files with a size greater than 500 MB, except for the backup of the account.
Hostico services can not be used for streaming audio, video, file sharing, image sharing.
It is also forbidden to use our servers as storage media (eg movies, mp3, pictures, archives, software kits, etc.)

Hostico reserves the right to suspend without prior notice the applications or accounts whose activity hinders or affects in any way the proper functioning of the server.

13. Validity

This document is valid for an indefinite period of time.

Hostico reserves the right to make changes to this document, which is why customers are asked to consult it periodically.

If you have additional questions, please contact us.

Last Update 06.12.2018